Frequently Asked Questions
Find answers to common questions about ordering, payments, delivery, returns, and more. If you need further assistance, visit our Contact Us page.
How do I place an order with KidFeet?
Browse our website, select your desired products, and add them to your cart. Proceed to checkout, provide your delivery details, and confirm your order. We offer Cash on Delivery (COD) as the primary payment method, so no advance payment is required.
What payment methods does KidFeet accept?
We primarily offer Cash on Delivery (COD), where payment is made at the time of delivery. Additional payment methods may be introduced in the future. Check our Terms & Conditions for updates.
How much are the delivery charges and how long does delivery take?
Delivery charges are Tk 80 for Dhaka and Tk 150 for other districts. Delivery typically takes 2-3 days after order confirmation. Delays may occur due to unforeseen circumstances, as noted in our Terms & Conditions.
Can I return or exchange a product?
Yes, you can request a return or exchange within 24 hours of receiving a defective or incorrect product. The item must be unused and in its original packaging. Refunds are processed via Bkash, Nagad, or Mobile Recharge within 5-7 business days. COD payments are non-refundable, but exchanges may be allowed. See our Returns & Refunds Policy for details.
How can I cancel my order?
You can cancel your order before it is dispatched by contacting our support team. Once dispatched, cancellation is subject to our Returns & Refunds Policy. Reach out via our Contact Us page.
How do I track my order?
Use the “Order Track” feature in the header or footer of our website. Enter your mobile number or order ID to check the status. For assistance, contact us at +8801316100201 or kidfeet.service@gmail.com.
Are KidFeet products safe for children?
Yes, our footwear is designed with safety in mind, featuring non-slip soles, breathable materials, and supportive designs to ensure your child’s comfort and well-being. Learn more on our About Us page.
How do I contact KidFeet for support?
Reach out via phone at +8801316100201 or +8809611497737, WhatsApp at +8801316100201, or email at kidfeet.service@gmail.com. You can also use the form on our Contact Us page.
Still have questions? Visit our Contact Us page to get in touch with our support team.