Returns & Refunds Policy

1. Return Eligibility

• You must notify us within 24 hours of receiving the product if there is any issue.
• Products can be returned immediately, with delivery charges paid by the customer.
• The product must be unused, in its original condition, and in its original packaging.
• Stained, dirty, or used products are not eligible for return.

2. Return Process

• Contact our customer support team via Messenger or Hotline to initiate a return request.
• Provide your order details and, if required, images of the product.
• Return the product via the designated courier service to the provided address.

3. Refund Policy

Refunds are applicable only in the following cases:

• If the product is out of stock after the order is placed.
• If you received a wrong or defective product.
• Refunds will be processed via Bkash, Nagad, or Mobile Recharge.
• Cash-on-delivery payments are non-refundable, but exchanges may be allowed.
• Refunds may take 5-7 working days to process.

4. Exchange Policy

• Exchanges are allowed if the received product is defective or incorrect.
• The exchange request must be made within 24 hours of receiving the product.
• Customers must bear the delivery charge for exchanges unless the issue was caused by KidFeet.

5. Non-Returnable Items

• Discounted or promotional items are not eligible for return or exchange.
• Customized or personalized products cannot be returned.

6. Contact Information

For any return or refund queries, please contact us:

• Messenger: KidFeet.com.bd
• Hotline: +8801316100201, +8809611497737
• Email: kidfeet.service@gmail.com